We want you to love your Nicstash. If something isn’t right, here’s how returns and refunds work.
Returns
You have 30 days from the date you receive your order to request a return. To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging
To start a return, contact us at nicstashco@gmail.com with your order number and the reason for the return.
Non-Returnable Items
For hygiene reasons, items that have been used are not eligible for return unless they arrived defective or damaged. Gift cards, if offered, are non-returnable.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn’t what you ordered, contact us at nicstashco@gmail.com within 30 days of delivery with your order number and a photo of the issue. We’ll cover the cost of a replacement or refund in these cases.
Refunds
Once we receive and inspect your return, we’ll notify you whether it’s approved. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card provider.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, you’re responsible for return shipping costs. Original shipping charges are non-refundable.
Exchanges
If you’d like a different color or style instead of a refund, contact us at nicstashco@gmail.com and we’ll help arrange an exchange, subject to availability.
Contact Us
Questions about a return or refund? Reach us at nicstashco@gmail.com.
Nicstash — Texas, USA